FAQ

Currency
All prices are listed in US$

Payment Method
We support Paypal. You can pay with credit card without having set up paypal account.

Shipping Charges
For delivery of physical products, we currently charge a flat rate of US$3 for shipping up to 3 items within Hong Kong, and a flat rate of US$5 for shipping up to 3 book items and US$10 for shipping up to 3 memorabilia items outside of Hong Kong (if mixed, the higher rate will be applicable).
For selected items, customer will have to physically pick up from our location or contact us to arrange for professional courier.
For downloadable digital products, there are no shipping charges.

eBooks and Audio products
All ebooks and audio files purchased from the Reel East website, including all ebooks/audios bundled free with paperback books, could be downloaded via the link provided to you upon purchase. Each purchase provides the customer with 5 downloads within 30 days of purchase to any device anywhere in the world.

After you purchase an ebook (or a paperback bundled with a free ebook), the pdf, mobi and/or EPUB file (compatible with a ebook reading program in your android or Apple device) will be available for download. An audio product is downloadable in MP3 format.

Shipping
As an independent publisher without warehouses around the world, we nearly always partly absorb the heavy shipping costs which you otherwise have to bear. We use E-Express services as much as we can but for Europe we would adopt Surface Registered Mail. For pre-orders we will try to mail the products upon them becoming available with the most reasonably quickest delivery method as we can.

Terms of Use against unauthorized distribution
By applying ‘social DRM’ to our ebooks we want to make your reading experience more pleasurable and enable you to read your ebook on any or all of your e-reading devices (smartphone, tablet, e-reader, desktop). When you buy a Reel East ebook, your name and email address appear inside the ebook, at the beginning and end of the book, and an invisible purchase transaction code is watermarked into the ebook, by which illegal distribution can be traced.

In accordance with our Terms & Conditions, you may not resell or upload Reel East ebooks or audio files to the internet, but we want to enable you to share an ebook with a friend or family member as you would a paperback.

Returns
For purchase of memorabilia items, we sell the products on an as-is and not brand-new basis, and customer shall be deemed to accept wear and tear from age, storage and transport.
For delivery of physical products, we are not responsible for wear and tear from ordinary course of transport.
However, if the product is really damaged and you wish to return or exchange, please do send us an email with supporting photos, and we will be in touch and do our best to remedy the situation.

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Cinema reflects culture and there is no harm in adapting technology, but not at the cost of losing your originality. – Jackie Chan